Faq

Answers to Our Most Frequently Asked Questions

 

What is your  check-in policy ?

As is standard in Italy , we require a valid credit card and personal documents   at the time of check-in. 

 

Will my room requests be honored?

We looks at all requests on the day of arrival and will honor them based on availability. 

 

Do you have smoking suites?

No sorry not.

 

Do you have mini bars or refrigerators?

We do not offer mini bars. We have free refrigerators available in each suites . 

 

Do you allow extra beds in the rooms?

We allow a maximum of one extra bed or baby crib in our standard suites , the junior suites  and de luxe suites have more bed capacity. Cribs are free of charge.

 

Do you charge for the in room safe?

We do not charge to use the in-room safe. A credit card swipe is used for identification and security purposes only.

 

Can we print our boarding pass ?

You can use our  computers and printers , when available at the receptions.

 

Can I have a package sent to the hotel and held for my arrival?

Please be advised that  Chiesa Ignano 1778 will only accept personal mail and packages delivered to the agritourist for up to seven days preceding your arrival. All packages that are not claimed during your stay will be returned to the original sender after you check out. Chiesa Ignano 1778 does not assume responsibility for packages that are received for guests whose reservations are canceled or not honored. In order to ensure your package is properly received, stored and delivered, please ensure that all items that are sent to the us are addressed to the primary guest whose name is on your hotel reservation.

Additionally,  we will charge a  Euro 2 fee for every package that is held and stored on property.

 

Can the Chiesa Ignano 1778 hold my luggage for me?

Our  staff is happy to hold luggage for our guests, both before you check-in and after you check-out. We cannot however, hold luggage overnight, even if you are returning to stay at the hotel.

 

How much is parking?

Parking at Chiesa Ignano 1778 is free.

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